Terms & Conditions

Deuber & Partner saddle and tack and Ultimate Bitless Bridle sales: in compliance to UK law, Sense Equine gives the consumer 14 days to return items in “as new” and unused condition. Returned goods are sent at the customer’s cost. All saddles / tack should be returned to 22 Dereham Road, Mattishall, Norfolk, NR20 3NL. Sense Equine reserves the right to charge a fee for soiled goods. A refund shall be issued once items are returned from Sense Equine to Ultimate Bitless Bridle or Deuber & Partner and following an inspection of condition.

Faulty goods - please call Alex on 07887429844 or email alex@senseequine.com as soon as possible. If possible, please take photos/videos of the issue so this can be discussed with the supplier as appropriate.

Deuber & Partner products:

Warranty - With proper use, good care and adequate storage, Deuber & Partner offer a 3 and a 5 year warranty on the saddle trees for Baroque, English, Quantum and Flex Fit saddles.

The warranty is only valid upon presentation of the original invoice and/or warranty card which is provided by Sense Equine. Since leather is a natural product, it may have visible, small color changes or scarring or overgrown cracks. These are not leather errors, but a sign of authenticity. Wear and tear parts (e.g. as girth/cinch, tie-strap, off-billet, girth, Anti-Fender-Slip protection, stirrup leather or silver parts) are imposed by the warranty.

Caring for your new saddle

A warranty is only guaranteed if your saddle used properly, preserved and maintained. Leather is a natural product and reacts to environmental influences. Keep your saddle in a dry, cool and dark room and store it on a suitable saddle rack. The tack room should be separated from the barn. Clean your saddle regularly from dirt and other residue with a damp cloth and mild saddle soap. In order to preserve the high-quality vegetable tanned leather in substance and quality, oil the leather of your saddle once or twice a year sparingly after cleaning.

Warning

Never oil any of the Nubuck leather areas and adjoining edges of your saddle! Bright natural colored saddles will darken when oil is applied, We highly recommend you purchase a Nubuck brush and Nubuck Eraser to care for Nubuck leather properly.

For leather care in between rides use a high quality leather grease (especially for tanned vegetable leather), which has a waterproofing effect. All fats/greases/oils are to be used sparingly; otherwise the leather will lose its tension and stability.

Ultimate Bitless Bridle care:

Lifetime guarantee on stitching and materials.

Hand or machine wash and air dry.  Store out of direct sunlight.



Privacy & Cookies


This privacy policy notice is served by Sense Equine (22 Dereham Road, Mattishall, NR20 3NL) under the website; www.senseequine.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, Sense Equine / Show Ready.

"you", "the user" refer to the person(s) using this website.

GDPR means General Data Protection Act.

PECR means Privacy & Electronic Communications Regulation.

ICO means Information Commissioner's Office.

Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are registered with the ICO under the Data Protection Register, our registration number is: ZA121344

Lawful basis: Consent

Where our purpose for processing is: for retail sales and Sense Equine marketing purposes.

Which is necessary because: products are to be shipped to addresses submitted via the website. Customers opt in for subscription services or newsletters/the equivilant.

We process your information in the following ways: Information submitted via the website are stored as customer records for future correspondence, information on possible products of interest and for future contact as required.

Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.

Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed;

the right of access;

the right to rectification;

the right to erasure;

the right to restrict processing;

the right to data portability;

the right to object; and

the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

Squarespace analytics cookies

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL like this; www.soswestwales.com or as a titled text link like this: Storage in Pembrokeshire.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is; MailChimp. We hold the following information about you within our EMS system;

Email address

I.P address

Subscription time & date

Name

Privacy Notice Policy Base: v.4.1 Dec 2018 - Made available without liability by Jamie King, Website management services.